Privacy Policy
This Privacy Policy governs the collection, use, processing, and protection of personal information by our online gaming platform. We are committed to maintaining the privacy and security of your personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000, and the Personal Data Protection Bill. By accessing our platform, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.
General Provisions
Our commitment to privacy extends beyond mere compliance with regulatory requirements. We recognize that trust forms the foundation of our relationship with users, particularly in the online gaming industry where sensitive personal and financial information is regularly processed. This policy outlines our comprehensive approach to data protection, ensuring transparency in how we collect, use, store, and safeguard your information.
We operate under the principle of data minimization, collecting only information that is necessary for providing our services, ensuring regulatory compliance, and enhancing user experience. Our data processing activities are governed by legitimate interests, contractual necessity, and legal obligations as defined under Indian privacy laws.
Information We Collect
We collect various types of information to provide, maintain, and improve our gaming services. The information we gather falls into several categories, each serving specific purposes related to service delivery, security, and legal compliance.
| Data Type | Examples | Purpose |
| Personal Information | Name, date of birth, address, phone number, email | Account creation, verification, communication |
| Financial Data | Bank details, transaction history, payment methods | Processing deposits, withdrawals, fraud prevention |
| Technical Information | IP address, device information, browser type | Service optimization, security monitoring |
| Gaming Data | Game preferences, betting patterns, session duration | Personalization, responsible gaming measures |
Additionally, we may collect information from third-party sources, including identity verification services, payment processors, and fraud prevention agencies, to ensure the security and integrity of our platform.
Purpose of Data Processing
Your personal information is processed for specific, legitimate purposes that are essential to our gaming operations and regulatory compliance. We maintain strict adherence to the principle of purpose limitation, ensuring that data is not used beyond its originally intended scope without your explicit consent.
- Account management and user authentication
- Processing financial transactions and maintaining transaction records
- Compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations
- Fraud detection and prevention measures
- Customer support and communication
- Responsible gaming monitoring and intervention
- Marketing communications (with consent)
- Platform security and technical maintenance
- Legal compliance and regulatory reporting
- Service improvement and analytics
Legal Basis for Processing
Our data processing activities are conducted under various legal bases as recognized under Indian law and international best practices. We ensure that every instance of data processing has a valid legal foundation, providing transparency and accountability in our operations.
Contractual necessity forms the primary basis for processing essential account information, financial data, and gaming-related information required to deliver our services. Legal obligations drive our compliance-related processing, including KYC verification, transaction monitoring, and regulatory reporting to relevant authorities such as the Reserve Bank of India and other competent bodies.
Legitimate interests justify processing for security purposes, fraud prevention, and service improvement, provided these interests do not override your fundamental rights and freedoms. Where required, we obtain explicit consent for marketing communications, optional data collection, and specialized processing activities.
Data Sharing and Disclosure
We maintain strict controls over data sharing, limiting disclosure to necessary circumstances and authorized recipients. Your personal information may be shared with carefully vetted third parties under specific conditions and contractual obligations that ensure continued protection of your privacy.
Service providers and business partners who assist in platform operations, including payment processors, identity verification services, customer support providers, and technical infrastructure partners, may receive access to relevant portions of your data. These relationships are governed by comprehensive data processing agreements that mandate equivalent levels of protection.
Regulatory authorities may receive information as required by law, including tax authorities, financial intelligence units, and gaming regulators. We may also disclose information in response to valid legal processes, court orders, or to protect the rights, property, or safety of our platform, users, or the public.
Data Security Measures
We implement comprehensive security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security framework incorporates industry-standard technical and organizational measures appropriate to the sensitivity of the data we process.
- Advanced encryption protocols for data transmission and storage
- Multi-factor authentication systems for account access
- Regular security audits and vulnerability assessments
- Employee training and access controls
- Secure data centers with physical and environmental protections
- Incident response procedures and breach notification protocols
- Regular backup and disaster recovery testing
- Third-party security certifications and compliance validations
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Our retention practices balance operational needs with privacy principles and regulatory requirements.
Account information and transaction records are typically retained for seven years following account closure, in accordance with Indian financial regulations and international anti-money laundering standards. Marketing data and communication preferences are maintained until withdrawal of consent or account termination. Technical logs and security-related information may be retained for shorter periods unless required for ongoing investigations or legal proceedings.
User Rights and Controls
You possess comprehensive rights regarding your personal information, empowering you to maintain control over how your data is processed and used. We provide accessible mechanisms for exercising these rights and respond to requests in accordance with applicable legal requirements.
- Access to your personal information and processing activities
- Correction of inaccurate or incomplete data
- Deletion of data where legally permissible
- Restriction of processing in certain circumstances
- Objection to processing based on legitimate interests
- Withdrawal of consent for optional processing activities
- Data portability for certain categories of information
- Complaint filing with relevant supervisory authorities
To exercise these rights, contact our privacy team through the designated channels provided on our platform. We will verify your identity and process legitimate requests within the timeframes specified by applicable law.
Cookies and Tracking Technologies
Our platform utilizes cookies and similar tracking technologies to enhance user experience, analyze platform usage, and provide personalized services. We maintain transparency about our use of these technologies and provide controls for managing your preferences.
Essential cookies enable core platform functionality, including account authentication, security features, and transaction processing. These cookies are necessary for basic service delivery and cannot be disabled while using our platform. Analytical cookies help us understand user behavior, identify technical issues, and improve service quality. Marketing cookies, where consent is provided, enable personalized advertising and promotional communications.
You can manage cookie preferences through your browser settings or our cookie management interface. Please note that disabling certain cookies may impact platform functionality and user experience.
Contact Information and Updates
We are committed to maintaining open communication regarding privacy matters and welcome your questions, concerns, or requests related to personal data processing. Our dedicated privacy team is available to assist with privacy-related inquiries and ensure compliance with your rights.
This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or service offerings. Significant changes will be communicated through prominent notices on our platform, email notifications, or other appropriate means. Continued use of our services following policy updates constitutes acceptance of the revised terms.
For privacy-related inquiries, data subject requests, or concerns about our data processing practices, please contact our privacy team using the communication channels provided on our platform. We are committed to addressing your concerns promptly and transparently while maintaining the highest standards of data protection and user privacy.